Introduction

Welcome to Look Clean! Your trust matters. And we are thoroughly devoted to protecting your privacy and your personal information. Here, we outline how we collect, use, disclose, and safely keep your information every time you visit our salon or make bookings through our services or interact with us through our website or other social media platforms.

At Look Clean, we believe in transparency and that our clients should know exactly how their information is treated. In choosing our services, you entrust to us information that will enable us to give you excellent, personal care. This policy informs you of:

• What information we collect and why we collect it.
• How we use your information to enhance your experience.
• Your rights regarding your personal data.
• How we protect your information to ensure it remains confidential.

We are committed to adhering to all applicable privacy laws and regulations to ensure that your personal data is handled responsibly and securely. Whether you make an appointment, receive updates, or just browse through offers, you can rest assured that your information will be treated with utmost care.

All access to our services when you visit our salon or when you interact with us on the Internet will be made based on an understanding of this privacy policy. In case of disagreement, we would invite you to email us at your concerns, or otherwise desist from providing information about yourself to us.

For any questions concerning this policy or your personal data privacy, please get in touch with us using the contact information provided at the bottom of this document.

Information We Collect

Different sorts of information that we have may be collected in order for you to have the look clean service quality. It follows the subsequent sections are able to outline types of information that we collect and why we need it to produce this smooth and personalized experience to serve you.

Personal Information

We can collect personal data in order to identify and communicate with you, including:

• Name: To personalize your experience and manage bookings.
• Email address: For the confirmation of appointments, reminders, and marketing promotions (with your permission).
• Phone Number: Contact to inform about your appointments and for any inquiries.
• Other Data: More information given during consultations to customize services according to your needs.

Service Information

We may keep records of your preferences and history associated with the services you take, including:

• Hair Braiding and Styling: The style, treatment, and products you prefer.
• Makeup Service: Skin tones, requested looks, and products offered.
• Nail Service: Color, design, or technique.
• Manicure and Pedicure Service: Specific preferences or notes to serve you better.

This information will help us give more personalized recommendations and maintain quality.

Payment Information

We gather the following to process safe payments:

• Payment Methods; details of payment methods one uses, for example, crediting or debit card information, etc.
• Transaction Data. Information about payments made for our services.

All the payment data is processed securely, and we follow all the industry standards to protect your financial details.

Online Data

When you interact with our website or digital platforms, we may collect:

• IP Address: To understand geographic trends and enhance security.
• Browser Type and Device Information: To optimize the website’s performance and user experience.
• Cookies: Small files that track your preferences and usage patterns to provide a tailored browsing experience.
• Website Interaction: Information about pages visited, time spent on our website, and clicks or actions performed.

We collect this data for improvement of our online presence, delivering personal content, and ensuring that your interaction with us is secure.

How We Use Your Information

Here, your personal information will be responsibly used to make your experience in the salon better. Below are specific examples of how we make use of the information that is collected:

Schedule and confirm appointments

• We are in a position to use the contact information in several ways:
• Schedule appointments as timely and convenient for you
• Use confirmation messages and reminders relating to upcoming visits.
• Notifying you if there is a cancellation or any change in a booking.
• Personalized styling and beauty services

We get to understand better your preferences and services history, thus offering customized experience such as:

Personal hairstyling, braiding makeup service

• Personalized hair braiding, styling, and makeup service to meet the expectations of customers.
• Tracking product selections, designs, or nail techniques on manicures or pedicures.
• Presenting recommendations based on professional skills for a product or treatments that might be suitable.

For Payment Processing

We securely process your payments to ensure a smooth transaction experience. Your payment information is only used for billing purposes and to handle any inquiries regarding payments.

To Send Promotional Offers, Newsletters, or Updates

With your consent, we may use your contact details to:

• Inform you about special offers, discounts, or new services available at Look Clean.
• Share salon news, events, or product launches.
• Provide loyalty rewards or exclusive benefits for repeat customers.

You can unsubscribe from receiving promotional communications anytime by following instructions in our messages or by contacting us directly.

To comply with the legal obligations or settle disputes

We use the information to:

• Comply with any applicable legal requirements and respond to all lawful requests for information from governmental authorities.
• Protect our rights, property, or safety, as well as that of our clients.
• Deal with any disputes, claims, or concerns related to our services.

Sharing of Information

At Look Clean, your privacy is our priority. We handle your information with care and only share it in limited and necessary circumstances, as outlined below:

Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

• Payment Processors: To securely handle and process your payments.
• Booking Platforms: To manage and organize appointments.

These providers are authorized to use your information only for the purposes we specify and are contractually obligated to keep it confidential.

Legal Requirements

We may disclose your information if necessary to:

• Adhere to relevant laws and regulations or legal procedures.
• Respond to lawful requests from government authorities.
• Protect our rights, property, or safety, as well as that of our clients or others.

Marketing Partners

With your explicit consent, we may share limited information with marketing partners to:

• Offer you special promotions, discounts, or loyalty rewards.
• Inform you of new services or events that may interest you.
• You will always have the option to opt out of such promotional activities.

Emphasis on Privacy

• We take your privacy seriously and want to reassure you:
• We do not sell your personal information to third parties under any circumstances.

Your trust is the basis of our business, and we are committed to making sure that your information remains safe and secure.

Data Retention

We retain your personal information at Look Clean for as long as it is required for the purposes mentioned in this Privacy Policy or for compliance with applicable laws. An overview of our data retention practices can be seen below:

Customer Data

• Active Accounts: Personal data related to active customers is kept for continued services, monitoring of reservations, and service history.
• Inactive accounts: If clients haven’t interacted with our services for 3 years, we will erase or anonymize their personal data unless that data is required to maintain, or comply with legal claims.

Transactional Data

• Transaction records or payments are kept for 7 years in order to adhere to tax and financial compliance.

Consultation and Service History

• Information about your service preferences and history is retained for up to 3 years after your last appointment to ensure continuity of care if you return to our salon.

Online Data

• Cookies and browsing data gathered from our website are usually stored for 6 months after which they are deleted or anonymized.

Legal Compliance

• If the retention is required for the compliance of legal obligations, settlement of disputes, or enforcement agreements, then relevant data is kept for such time as may be necessary.

When the retention period ends, we securely delete, anonymize, or archive your information, based on industry best practice.

Your Privacy Rights

At Look Clean, we respect your privacy and are committed to empowering you with control over your personal information. Depending on where you are based and what privacy laws apply to you, you may have certain rights in relation to your data. Below is an outline of those rights and how you can exercise them.

Access to Your Data

You have the right to request access to your personal information that we hold. Upon request, we will provide:

• A summary of the data collected.
• Details about how your data is being used.
• Information about third parties with whom your data may have been shared.

Correction of Your Data

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.

Deletion of Your Data

You can request that we delete your personal information, subject to the following conditions:

• Certain legal or regulatory obligations may require us to retain some information (e.g., for tax or financial reporting).
• Deletion requests for inactive accounts will be honored after verifying your identity.

Opt-Out of Marketing Communications

You have the right to opt out of receiving promotional messages, newsletters, or special offers from us.

• To unsubscribe, click the “Unsubscribe” link in our emails or contact us directly.
• Even after opting out, you may still receive non-promotional messages, such as appointment confirmations or service updates.

Cookies and Online Tracking

Look Clean uses cookies and similar online tracking technologies in order to improve your experience while visiting our website. In this section, we will describe these tools and how you can choose to manage them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They enable us to understand your preferences, monitor the usage of our website, and enhance the performance and functionality of our website.

Types of Cookies That We Use

• Essential Cookies: These cookies are important for the proper functioning of our website, like ensuring that our login and booking features are secure.
• Performance Cookies: It helps in understanding the actions performed by visitors of this website which helps us to improve our services for user experience.
• Functional Cookies: It remembers your preferences, saved service selections or language settings.
• Marketing Cookies: It keeps a record of your browsing behavior for the delivery of relevant ads and offers (only used with your consent).

How We Use Cookies

To ensure our website and booking system run smoothly.

For analytics purposes to understand your and other users’ habits in order to optimize it.

To give you the appropriate recommendation and promotion according to your interests.

Online Tracking Tools

We could make use of third-party service providers, such as Google Analytics or other related services, in tracking and monitoring our website activity and performance. Such information as IP address, type of browser used, pages visited, and the time of visit is gathered by these services.

Managing Cookies and Tracking

You have the option to control and disable cookies:

• Browser Settings: Most web browsers allow you to manage cookies by adjusting your settings. You can block or delete cookies entirely.
• Cookie Consent Banner: You will notice a cookie consent banner each time you visit our website, where you have the option to accept or decline non-essential cookies.
• Opt-out options: They can opt out of web tracking tools like Google Analytics using certain browser add-ons or through their opt-out pages.

Effects of Cookies Disabling

Do please note that by switching off cookies, some functions on our website might be lost; for instance, appointments could not be booked and saved preferences, thereby resulting in less personalized service.

Security Measures

Your private information is something that Look Clean guards first and foremost. Strict measures have been taken to make sure that your data isn’t accessed, used, or disclosed without your consent.

Industry Standard Security Practices

All developed protection measures with respect to our measures toward your personal information include:

• Data Encryption: all of the sensitive data, like that related to payment, are encrypted during transmission by using SSL technology.
• Secure Servers: All information pertaining to customers is kept in secured servers that one needs special permission to access. The servers are firewalled and protected with intrusion detection systems.
• Access Controls: Only authorized people can access your personal data and they do so only for legitimate business purposes.

Defense against Threats

We continually monitor and update our systems to protect against the emergence of security threats. Among the measures are:

• Installation of software updates and security patches.
• Conducting periodic vulnerability assessments to identify potential risks and addressing them accordingly.

Payment Information Security

Payment information is indeed collected; however, the payment details are processed by third-party trustworthy payment gateways, which observe the Payment Card Industry Data Security Standards. We don’t store sensitive payment details on our servers.

Customer Responsibility

While we do all our utmost to ensure that your information is kept safely, you too need to:

• Keep your account credentials private and not to share with others.
• Immediately notify us if you suspect any unauthorized access to your account or personal information.

In Case of a Data Breach

In the unlikely event of a data breach, we will

• Inform affected persons in a timely manner as required by law.
• Information on the breach and advice on protective measures to be taken to avoid any risks.

We hold it in the highest esteem by maintaining the highest standards for data security to keep all your information safe.

Third-Party Links

The Look Clean site and booking platform may contain linked third-party websites or services that you can access by clicking on them. Please be aware that the Privacy Policy for this website does not apply to such external sites, and neither do we have control over their privacy practices.

Use of Third-Party Links

• These links can be related to services such as payment gateways, social media sites, or any other relevant website.
• A link by any third party will take you straight away to that independent website that is beyond Look Clean’s control.

Third-Party Privacy Practices

• We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal information.
• Look Clean does not endorse the content or the practices in place for security reasons on the external sites.

Third-Party Interactions Examples

• Booking Platforms: If you are booking appointments through a third-party platform, your information is covered by the third party’s privacy policy.
• Payment Processing Services: Payments processed through a third-party gateway are dependent upon the privacy and security of that third party.

You acknowledge and agree that Look Clean is not responsible for the privacy practices or content of third-party websites by using our website or booking services.

Changes to This Privacy Policy

However, Look Clean might change our Privacy Policy whenever we learn of new information which means it is modified to the actual practice services or even changes in relevant law or governmental rules. What’s material about this updated policy- the date shall be inserted at the very top.

How We Notify You

• Website Updates: Major changes to this policy will be posted on our website and will be effective immediately upon posting.
• Direct Communications: In situations where we make significant changes to our policies, we will let you know via email or other means of communication.

Periodic Review

We encourage you to review this Privacy Policy periodically so that you are always aware of how we treat your information and what we do in order to maintain transparency in our practices.

Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the new terms.

If you are a parent or guardian and have reason to believe that we may have collected information from your child, please contact us immediately at the contact details set out below, and we will erase it from our database.